Participate in the Captioner Research Study

Invitation to Participate in the Captioner Workflow and Workload Research Study

Towards improved quality standards for closed captioning

We need your help!

We are recruiting participants currently working on captioning live television content. We are interested in the impact of the practice of paraphrasing and live captioning on the mental workload experienced by live captioners/subtitlersfor the Deaf/hard-of-hearing. We are seeking about 100 captioners who live caption English language programming to complete a study questionnaire. The questionnaire will be conducted online by researchers from the Ted Rogers School of Management at Ryerson University, Toronto, Canada, and will help us better understand captioners’ workload and experience of live captioning real-time events. The online questionnaire will take no more than 25-minutes to complete.

Once completed, participants will have the opportunity to opt-in to a 1-hour post-questionnaire interview to be conducted online at a later date. Participants for the interview will be provided with a $25 incentive for agreeing to take part. We are seeking 15 participants for this interview.

Participation in the online survey will be anonymous. However, participation in the interview will not be anonymous. Regardless, all data will remain confidential.

This study is funded by the Canadian Accessibility Standards Development Organization.

Inclusion Criteria

Live captioners with professional experience in captioning fast-paced real-time sporting events and talk shows. Captining language must be English.

Exclusion criteria

People who are not live captioners, live captioners under the age of 18, or captioners who do not caption in the English language.

Interested in Participating?

If you are interested in participating in this important global study to improve quality standards for live captioning, please visit the following link to the consent form and questionnaire: Captioners' Workload Study

Participation in this study is strictly voluntary, and all participants will have the opportunity to leave the study at any time, should they not wish to continue.

This research study has been reviewed and approved by the Ryerson University Research Ethics Board, protocol number 2021-210. Contact info:, Phone: 416-979-5042.

Once we have received your response a member of the research team will contact you to schedule your participation and answer any further questions you may have. Please note that if we exceed the number of required participants we may not be able to involve all interested applicants in this research project.

Thank you for your time and consideration for this important research project.

The table below contains a list of investigators for this study.

Names of investigators conducting the study

Name Position Contact Information
Deborah Fels Professor, Principal Investigator, Ryerson University
Maria Karam Post Doctoral Researcher, Ryerson University
Christie Christelis Project Director, Technology Strategies International Inc.
Evan Hibbard Professor, Research team member
Jenny A. Leung Master’s student, Research team member
Margot Whitfield Administrative Assistant